Frequently asked questions

The shipment of products of small or medium weight and volume is made by the courier company ACS. For orders of very large weight, the shipment is carried out by a transport agency nationwide. Please contact the e-shop sales department in our company at 24210 21180 for more information.

Orders for ready-to-deliver products are shipped the next working day. Otherwise, they are shipped within 3-10 days, as appropriate. In this case, you will be informed of the indicative delivery date.

For orders with a product cost below 59€ there is a shipping charge of 3€. In this case another 2,20€ are added when payment is made by cash on delivery. Excluding bulky products such as furniture, mattresses and carpets.

For purchases of 59€ or more, shipping is free of charge. The free shipping with courier, applies to shipments with products weighing up to 11 kg. For heavier weights the shipping costs may be free or there may be an additional charge depending on the amount of the purchase.

For orders of a very large weight or volume, they are shipped by a transport agency nationwide. The charge in this case is borne by the recipient for each parcel, depending on the agency and the volume of the parcel. Please contact the e-shop sales department in our company at 24210 21180 for more information.

Credit card use

Credit card purchases are subject to the legal use of the credit card. The cards accepted by the partner bank Eurobank EFG are Visa, Mastercard, Euroline of all banks. The correctness and security of your transactions is guaranteed by the use of the SSL protocol by the cooperating bank.

Bank transfer

Alternatively, the Buyer is given the opportunity to make his purchases by bank transfer – deposit to the following bank accounts:

ALPHA BANK

• IBAN: GR77 0140 3100 3100 0200 2025 066.
• ACCOUNT HOLDER: Koylpas Apostolos and Maria OE

EUROBANK

• IBAN: GR27 0260 0780 0004 1020 0694 677
• ACCOUNT HOLDER: Koylpas Apostolos and Maria OE

NATIONAL BANK

• IBAN: GR12 0110 7810 0000 7810 0229 265
• ACCOUNT HOLDER: Koylpas Apostolos and Maria OE

The name of the buyer or the order number must be indicated in the depositor’s details. The proof of deposit is then sent by e-mail to [email protected] or by fax to 24210 21181.

E-mail

Payment is made in cash to the courier company’s employee. Excluded are bulky or very heavy products such as furniture, mattresses and carpets which cannot be sent on delivery.

Important

For very heavy or bulky orders, payment is only made by credit card or bank deposit and delivery is carried out by a transport agency nationwide.

The buyer has the right to return, without justification and for any reason, the product purchased and delivered to him within 14 days from the date of receipt with written notification of his request to the company at [email protected] or fax 24210 21181. Returns/exchanges are subject to the terms of article 2251/1994, as detailed below.

The return/exchange of products is subject to the terms of article 2251/1994, as detailed below:

• The product must be returned within 14 days from the date of receipt.
• The packaging of the product must be in its original condition.
• The returned product must not have been used and must not have suffered any material damage.
• The return costs are to be borne by the customer, except in the case where actual defects are found.
• In the event that the product to be returned is received by our company without prior payment of the shipping costs, these costs shall be deducted from the amount to be returned.
• The purchaser must also place all the documents required by law within the packaging in order to enable the cancellation of the specific sale.

In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at the sender’s expense.

Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement). In any other case, it credits the buyer’s personal account on the website with the amount originally paid. Subsequently, the buyer is given the opportunity to use the credited price to purchase another product of his/her choice.

If the new product has a higher price than the refunded product, the buyer must go through a new payment procedure to settle the difference. If, however, the new product has a lower value than the returned product, then our company shall credit the buyer with the difference according to the above mentioned.

In the case, in which for any reason the replacement of the product (with another identical or different one) is not an option of the buyer, the amount of money spent on the cancelled purchase may be refunded. The method of refund is determined in consultation with the relevant department and includes all possibilities (bank deposit, PayPal, credit card or cash).

From the possibility of unjustified withdrawal / return may be excluded, those products available from the company in special discount prices (offers) for a limited period of time. In these cases, the products belong to the subcategory Offers, while their exclusion from the right of unjustified return is clearly indicated in the specific conditions that accompany their availability.

In addition, products which are made to special order according to the consumer’s specifications or which are clearly personalised are excluded from the possibility of unjustified withdrawal/return.

However, the right of return cannot be excluded and the purchaser is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.

To place an order in our online shop store are required:

1. the completion of the special form with the necessary data for the conclusion of the sales contract.
2. The unconditional acceptance of the terms of the sales contract and the terms of use, in particular the collection and where necessary the use of personal data.

In order to proceed with a product order, you must follow the steps below:

1. browse the online store through the available modes (search & filter products, browse categories)
2. view the desired product by clicking on its image
   on the product page, click on the “ADD TO CART” button
3. the product in question has been added to the basket
4. you can repeat the process by repeating steps 1-4 for as many products as you wish.
5. in case of adding a product already added to the cart during steps 1-4, the quantity of the product is increased accordingly.

Select products and add to cart

Follow the procedure described in the previous question.

Order finalisation

• Once you have added the products you wish to add to your cart, simply head to the cart icon at the top of the page and then click on the ORDER button in the pop-up box that appears.
• You will be taken to the CHECKOUT page where you will be asked to fill in the necessary information and choose the payment method. In addition, you will have to read the terms of use and policies of the website and accept the corresponding control data.
• Click on the SEND ORDER button.
• In case you have selected cash on delivery as payment method (and the payment method is indicated under the terms of “Shipping & Payment“), you will be taken directly to the order confirmation page (more in the “Order Completion” section below).
• If you have chosen bank transfer as a payment method, you will be taken directly to the order confirmation page. At this point you must proceed to transfer the money to one of the offered bank accounts by filling in the first and last name you have used in the order or the code of the order you will receive. Then the proof of deposit is sent to e-mail [email protected] or fax 24210 21181 to proceed with the process of sending your order.
• In case you have chosen the Debit / Credit card as a payment method, you will be directed to our bank’s system where you will need to fill in your card details to make the charge. Upon completion of the payment process, you will be directed to the order confirmation page.

Order completion

Upon completion of the order according to the previous steps, the order confirmation page will appear where it will display a summary of your order details and a unique order code that you can use to view the status of your order, to request an update on it or as a reason for deposit in case of payment by bank transfer. In addition, you will receive an email to the email address you provided in your order which will have a summary of the order details but the order code.

You can see the processing stage of your order through the “Order Status” page which you can access by using the corresponding option at the bottom of our website. You will need to enter the unique order code you received upon completion of the order on the order confirmation page and email, as well as the email you filled in for your order.